Whenever we click Save button of sn_hr_core_case form, the sys_updated_on has additional 5 hours
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28m ago - last edited 26m ago
Hi Experts,
Whenever we click Save button of sn_hr_core_case form, the sys_updated_on has additional 5 hours added
For example: if the current time 2026-08-31 7:09:50 PM, the sys_updated_on value in xml is showing 2026-08-31 12:09:50 PM. The instance current time zone is set to America/CST.
May we know how to fix it?
I would appreciate your feedback regarding this matter.
Thank you very much!
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10m ago
the instance always store time in GMT/UTC
So the value you see on list/form for sys_updated_on is in your local time zone
May be your timezone has 5 hours difference when compared to GMT
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader