Where did the favorites option go for Portal side?

GEM1 · ‎10-25-2023

Updated a client to Next Experience and we were under the impression that catalog items on portal side would have the option to be favorited by users. I have seen this where they click on a star in the corner of the CI before they click it or even within the CI. We arent seeing this. I assume it is something that has to be activated somewhere or widgets. Can anyone point me in the right direction?

Sandeep Rajput · ‎10-26-2023

Oh if this is a custom one than you need to go back to this article https://www.servicenow.com/community/developer-articles/how-to-create-favorites-in-service-portal/ta... to implement favorite feature.

View solution in original post

Sandeep Rajput · ‎10-26-2023

@GEM1 Is your portal a completely custom one or is it based on the OOTB portal?

GEM1 · ‎10-26-2023

@Sandeep Rajputit is a customized one, not OOTB

Sandeep Rajput · ‎10-26-2023

Oh if this is a custom one than you need to go back to this article https://www.servicenow.com/community/developer-articles/how-to-create-favorites-in-service-portal/ta... to implement favorite feature.