Solved: Where did the favorites option go for Portal side? - ServiceNow Community

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Updated a client to Next Experience and we were under the impression that catalog items on portal side would have the option to be favorited by users. I have seen this where they click on a star in the corner of the CI before they click it or even within the CI. We arent seeing this. I assume it is something that has to be activated somewhere or widgets. Can anyone point me in the right direction?

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1 ACCEPTED SOLUTION

Oh if this is a custom one than you need to go back to this article https://www.servicenow.com/community/developer-articles/how-to-create-favorites-in-service-portal/ta... to implement favorite feature.

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12 REPLIES 12

Hi @GEM1 ,

Plz see at the below article for the answer.

https://www.servicenow.com/community/developer-articles/enable-favourites-for-kb-articles-and-catalo...

Thanks,

Danish

That is not an option in my portal. No checkbox to be seen

Hi @GEM1 ,

U need to bring that field by doing configure form layout for your portal record. Can you try that once. I just tried in my PDI it's der.

Thanks,

Danish

259 KB

After enabling the favourite for sp portal I am getting the star option when I open the catalog item.

Plz refere screenshot attached

Thanks,

Danish

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