Where does this come from

[Abdul]

we have a survey called IT satisfaction Survey.

Which would be triggered when an incident or request gets completed.

When the survey is triggered for an Incident the tile has the Short Description of the Incident.

But the same is not happening for the Survey triggered by Request Item.

Can someone please tell me where i can able to change this 

[Hristo Ivanov]

did you check my responses above?

[Abdul]

sorry can you please guide me on how to view the xml of a particular RITM i am unable to do it

[Hristo Ivanov]

if you have the necessary roles, you can do it as shown in the screenshot above, but as I already mentioned OOTB the short description is not used on RITM, so I assume this is why you don't see it populated. The XML will only confirm if it's empty, here's what you are looking for:

This would verify it's empty

[Abdul]

Hi

 the short description is there and not empty 😞

[Abdul]

also the doc title is also set correctly