Where Should I find my Form Builder logo/banner

[harshal_x]

After the Prod to DEV cloning we lost the this Now Logo. Now i am unable to find the location of this logo. For other places my company logo is visible their no issue only in Form Builder page Now logo is not visible.

Help me where i can find this location of logo. It is ServiceNow logo.

[Tanushree Maiti]

Hi @harshal_x 

1) Refer: KB0744449 How to restore a missing company logo after instance upgrade

Resolution

To resolve this issue, import the logo from another instance where the image displays correctly.

In the instance that correctly displays the company logo:

1. Go to System Properties and copy the value of the glide.product.image property 
2. In the sys_attachment table, search with the sys_id from step 1.
3. Export the XML for this record.
4. Go to the sys_attachment_doc table and filter for Sys attachment with the sys_id copied from step 1.
5. Export the resulting sys_attachment_doc records.
6. Import the records from steps 3 and 5 to the instance that is missing the company logo.
7. Clear the browser cache and instance cache.
8. Log back into the instance to verify the logo appears correctly.

Additional consideration

If your issue did not start specifically after cloning an instance, review the following system properties and verify they both have the same valid values (the referenced image exists in the instance):

• glide.product.image
• glide.product.image.light

Related Links

Changing logo in "My Company" core_company record modifies glide.product.image.light System Property...

2) Also you can check 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2651064

Resolution

·  Use the Branding Editor in the affected instance to upload and apply the correct company logo.

·  Avoid selecting “Exclude attachment data” during future clone operations if branding assets need to be retained.

·  Validate that the logo displays correctly 

[harshal_x]

I will try and let you know