Where to find a proof that says auto generated password is not saved anywhere in ServiceNow?

[Karthikpasikant]

Hi everyone,

Is there any document or anywhere I can find that auto generated password during the password reset process is not stored in ServiceNow. I know it is temporary but I am looking for a proof or anywhere it says that.

Thank you in advance,

Karthik

[Mark Roethof]

Hi there,

I don't know of such document. Have you considered asking this question to your account manager or raising a Support Case?

[Karthikpasikant]

Hi Mark,

Thanks for responding. I haven't considered yet but I will give a try creating a HI case.

Thanks,

Karthik

[Karthikpasikant · Accepted solution]

Hi Mark,

I got the below response from HI. The response from HI answers my question.

"Auto generated password is NOT stored within the ServiceNow instance as it connects to credential stores which hold user information such as user names and passwords that can be used as login credentials.
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/login/concept...

and they are randomly generated from a base word and numbers.
The base word is selected depending on the credential store. The code would be contained in the Script field of an extension script named "SamplePasswordGenerator".
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/login/concept/pw-re...

"Auto generated password" is the field on the Password Reset Credential Store form and is generated by Script include for a temporary password for use during the reset process.
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/login/reference/pas..."

Thanks,

Karthik