Where to get IP information for an instance for outbound calls to share with API provider?

[Nisar3]

The owner of one the APIs that our servicenow instance consumes is asking us to share IP details because they are enabling IP Whitelisting at their end. Which IPs should I share? Where will I get that details from?

And wouldn't the IP depend on the user's location who is currently logged in which will definitely not be static and keep changing?

[Bhuvan]

@Nisar3 

Go to ServiceNow Support Portal -> Automation Store -> My IP Information -> Select the instance and Submit

https://support.servicenow.com/now/en/pages/automation-store?id=ns_automation_store

You can get the Instance IP Address details from section 'The address to which your instance resolves' and can share with the API team for whitelisting.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nisar3]

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@Bhuvan  wrote:

You can get the Instance IP Address details from section 'The address to which your instance resolves' and can share with the API team for whitelisting.

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Thanks Bhuvan. But the section "The address to which your instance resolves" is applicable for inbound calls, right? Not outbound ones?

[Ankur Bawiskar]

@Nisar3 

once you login to now support you can check the links I shared.

that will help you grab the IP and you can share that with the 3rd party to whitelist that.

[Nisar3]

Yes, that part I understood. But which section to refer to? 

• "VPN Peer IP Address"
• "Source address used for integrations into customer network with NO VPN"
• "Source address used for integrations into customer network with VPN"
• "The address to which your instance resolves"