Where to Track Stories and Sprints Before Production instance going live in a greenfield project?

[Suggy]

Customer is entitled for ITSM and SPM. Its a greenfield implementation project.

Question is - where to track the stories, sprints etc? 

One says to start in PROD directly (but the instance is not yet live)

Other says, start in DEV, once live, push the data from DEV to PROD.

Is there any recommended approach as such?

Which approach you have considered most of the times in your implementation journey till date?

[Mark Manders]

It depends. If you are using the agile module as is, you can use it on PROD immediately. If you need updates to it, you first need to move those to PROD, because otherwise you may loose data when you go live.

But your PROD instance is available and can be used (you are already paying for it).

It is all about how you want to work. Do realize that if you are doing it on PROD, you are asking your customer to check on the stories from PROD and they have to login on DEV/TEST to check on the functionality. On the other hand, PROD probably has email notifications activated.

There is no 'best way' for this. Just the best way it works for you/your customer. Because both work. 

[Dr Atul G- LNG]

Hi @Suggy 

Seems like our vibes are matching here. I had the same discussion yesterday with one of my clients. Practically, stories must be created and tracked only on PROD because DEV is always considered unstable. In my case, the client is not live yet, but that doesn’t mean the instance isn’t ready. The instance is ready, and we can use it to track stories.

Now, the second approach is also good: if you don’t want to touch PROD, then do everything in DEV and clone DEV from PROD. Yes, this is also possible. Or you can push data from DEV to PROD.

Now you need to think about it and discuss with the client which approach they are okay with.

[Suggy]

@Dr Atul G- LNG @Mark Manders Exactly... I understand that both the option works depending what on works best for me and customer.

But I was just more curious on how everyone is doing this today based on your experience.. as most of us would have worked on several projects by now where ServiceNow Agile would have been used.

Let me also hear the feedback from others as well.

[Dr Atul G- LNG]

Let's  wait for other's feedback