Whether Predictive Intelligence can be used on portal side?

mania · ‎12-26-2023

Hi,

I am new to Predictive Intelligence even I don't know how it will work on portal side and any guidance, Steps, Links and Videos will be useful. Also please clarify below questions.

1.Whether Predictive Intelligence can be used on portal side?

2. If yes, How it will be useful and what are all advantages of it.

3.Is it necessary to have Active 30000+ records on ESC portal so that Predictive Intelligence can be useful.

Thanks in Advance!

vermaamit16 · ‎12-26-2023

Hi @mania

Predictive Intelligence can blend across Service Portal as well. You can always train your models on different tables like incident, request etc. These solutions could be your linear classification models like a solution to predict assignment group from an incident or request short description or a similarity based model to check if two or more incidents or requests are similar in intent. So basically, if you have trained models that can do the job, you can very well call them via the predictive intelligence solution API like ClassificationSolution API. Please refer below link for the documentation of this API :

https://docs.servicenow.com/bundle/vancouver-api-reference/page/app-store/dev_portal/API_reference/C...

Also, it is not mandatory but recommended to have at least 30,000 minimum records to train a PI based solution. It ensures a better and a reliable solution as an output. It is not a mandate that these records should be in active state.

Please let me know if you need any further information.

Thanks & Regards

Amit Verma

Thanks and Regards
Amit Verma

mania · ‎12-26-2023

@vermaamit16

Can you please tell me the steps how Models of PI can be trained?

Thanks!

Mania

mania · ‎12-26-2023