Which access/role we need to connect Service Now API?

[Balakrishnan N]

Hi Team,

what kind of access/role we need to connect ServiceNow api. for example, to use the below url which kind of access/role we need to get.

GET https://instance.service-now.com/api/now/v1/table/incident

PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?

Here I need to have an access/role for both the operation ie., GET and PUT.

Regards,

Bala N

[Harsh Vardhan]

technically itil role to perform get and put method.

[Ashutosh Munot1]

Hi,

All the ACLs on the table is evaluated. For example: if you opened the incident then you can read that, if you are caller you can read that. If you have itil then you can read that.

If you have custom ACl then they should pass.

Rest harsh said it.

Thanks,
Ashutosh

[Ankur Bawiskar]

Hi Bala,

those are OOB table API endpoints:

first of all user who is consuming this endpoint should be valid user in instance; they can hit that endpoint; but ACLs on that table will allow/block based on that user's role

please check below links:

https://community.servicenow.com/community?id=community_question&sys_id=8ceb9976dbb6e780afc902d5ca96...

https://docs.servicenow.com/bundle/london-application-development/page/integrate/custom-web-services...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Harsh Vardhan · Accepted solution]

reason : you are using get method , it means all the records you can fetch, minimum ITIL role required to fetch the details. same for put method, minimum itil role required to update any incident record. 

so in-short itil role is enough.