Which are the roles required for web service user to create incident & change request record in servicenow from post man app ?

[Dhara1]

Hi,

I have created a new web service user and gave web_service_admin role to this integration user. Also provided create and write ACL for web_service_admin role. While creating a incident/ change request via Postman it is giving below error. 

Please guide me with correct information here. 

Thanks,

Dhara

[Harish KM]

Hi Cannot view the image. But did you check create ACL as well? if not Create Incident (ACL create/record)  ACL that will allows webservice user to create an Incident.

You could user rest_service role .

[Dhara1]

Hi Harish,

Sorry for late reply. I have created Create and Write ACL for rest_service role also for web_service_admin role. But getting error "ACL Exception Insert Failed due to security constraints".

Looks like some other ACL is missing but don't know which one.

Below are the screen shot of role provided to API user :

[Dhara1]

I see screen shot is not visible so here are list of roles I have provided to API User:

		openapi_admin
		rest_service
		graphql_schema_admin
		web_service_admin
		api_analytics_read
		pa_viewer
		rest_api_explorer

[Aman Kumar S · Accepted solution]

Can you also provide the user snc_internal or sn_incident_write role