We are looking to implement a Business Process Management (BPM) tool. We do already use Service Now for ticketing, change etc. As it seems Service Now can do a lot of the forms and workflow functionality, is there any point having a separate BPM tool...
Hi there,I am very new to Service NOW. I was trying to accomplish that every time an incident is created, I send a REST post request to an external server. I tried to follow the guide https://express.servicenow.com/support/videos/servicenow-express-o...
Hi All, This is going to be a bit difficult to ask since I am very limited in what I can share as far as code or screen shots given the information I am dealing with, but I'll do my best and have dummied up some data to show the behavior at least. ...
I want to check a users company and then use a form view (incident and change request) for the associated company.
I have a custom table with a Date/Time field named PressedButton.This table also has an Integer field named Year, an String field named Month, and an Integer field named Day.When I run this: var nowdt = gs.nowDateTime(); var gr = new GlideRecord('u_m...
Hi All,As per documentation isValidField() method used to check whether the column present in table or not. But, this method is returning false when end user logged in but working fine for ITIL and admins.What can be the reason for this?RegardsSwamy
Hi All,I am trying to show request status with stage indicator in service portal as same as in normal requested items. I followed the solution provided in below thread. This is working fine for admins, but if the logged in user is non-admin then some...
Hello,I don't find where I can modify the menu title in the header of service portal :I would like to rename these.Thanks in advance for help.Regards,
Hi All,I wanted to utilize REST Attachment API for inserting Attachment on Incident. If I try REST API Explorer using Attachment API, I need to choose file stored on my local (which is not required) and then it inserts the record in attachment.I am f...
Hi All,The issue is,some users are reporting that, they are not receiving response notifications from few incidents.When I have checked in the sys_email table and below is the log entry for that,It shows, notification excluded the recipient because u...
The CC field of email client is populated by the person who created the record. How can I remove this default value in the email client popup form?Thanks,Irene
Hi Guys,We have a situation where our Service Catalog is not using Requested Items; instead everything is handled within a Request; i.e. Workflow is based on Request table and Catalog Tasks are directly linked to Request. To show Variables on the Req...
Hi folks,Just wondering if you could assist with the gs.now this time. the published date is a date type in KB_knowlege table (knowledge base), a client has raised the published date set to yesterday's date when she created a new KB. I was ...
Hi Everyone,I have two date & time fields in form, I have used the duration calculator to find the difference between two date&time field values. The result i am getting from calcsheduleduration is in "seconds" but i have set this answer in another "...
I have created an update set with some customizations and loaded them into other instance too.After sometime i deleted a customization by selecting a customization it in the update set (under customer update sets), then by clicking on backout, the en...
