I have been tasked with taking over development on an scoped application and I have now finished all deelopment and we are ready to move into production.As a security measure, I imported the application via update set to my personal developer instanc...
How to create business rule .When ever new incident is created It should assign Assignment group to particular group and it should assigned to the group member who is having less number of tickets NEED SCRIPT For example; In hardware group there ...
Hello, I'm new to ServiceNow. I'm working on integrations and requirement is can we make a call a third party API from ServiceNow via form(UI, by clicking on button, should call API and get response/render on UI). Can we do this? any reference or vid...
Hi Everyone, I want to increase the session time but not able to find the glide.ui.session_timeout property. Please provide your suggestions. Thanks
Hi Community,how to achieve below requirement I would like to create a small popup/message that appears within the portal whenever an incident or task ticket is updated with an additional comment. This message would appear momentarily, and only to t...
I am looking for code examples of a server script that checks to see if a record exists in a table based on a specific field, if it does then it updates the record with new information and if it doesn't exist then it creates a new record in the table...
This only happens in the service portal: The good news is that it wraps, the bad news is that it is not wrapping like how anyone would expect it to wrap - keep the word together... The ServiceNow (not portal) view wraps it correctly: My question is...
I have a UI Page that is meant to be a re-usable recreation of the OOB "dirty page handler" Modal: The client script of the UI Page is as follows: addLoadEvent(function() { // Show message with parent record display value $j("#dirty_form_modal_conf...
Hi,How to remove cart from service catalog item only for required item. Thanks in advance.Regards,Surendra.
Hi All, How to reload a form from an UI Page. There is an OOB UI Page 'assessment_thanks' I want to reload/refresh the Risk Form on displaying this message "You have completed this Assessment" from this ui page <div class="end-note" data-form-titl...
Hello, The scenario is this; I have a catalog item in our Service Portal called Request Help. In this Request Help catalog item we ask for a reference ticket number. This reference ticket number would be an existing ticket in our ServiceNow instanc...
Hi Team , We are in Quebec release now and we have enable AI search in our instance.We have enabled AI search in service portal as you can notice in the below screenshot We couldn't see any difference in the portal and we want to understand if we are...
Hi all, I have installed Advanced Work Assignment plugin in order to implement automatic allocation on several custom processes. I was checking on queues configuration and I noticed that it is possible to configure a specific Work Item Sort Order f...
Hi, They are few custom modules which needs to be restricted visibility even for the admin. Only for the xyz role user can view it. I have tried writing before business rule. but still it is not working.
Hi All I have a Instance of Simple List widget in my SP and I configured it to use Service Portal view for the list of records initially displayed but when I click on View All and then open a record from that list the default view is used and I canno...
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