We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Which role for the employee or business user for issue triage ,To access from the portal

armanoj
Mega Sage

Hi ,

 

Which role need to to access issue Triage(Report an Issue) in GRC from Service portal for an employee or business user. Below highlighted user role ?

 

Arun_Manoj_0-1752812062911.png

 

1 ACCEPTED SOLUTION

MC30
Tera Guru

Hi @armanoj ,

 

You must download the GRC: Advanced Core application before you can use the Issue Triage featuring within Policy and Compliance Management

 

The role needed to access issue triage is :  sn_grc.business_user.

 

MC30_0-1752814401876.png

 

If my response helped please mark it correct or mark this as helpful.

Regards,
Madhuri

View solution in original post

1 REPLY 1

MC30
Tera Guru

Hi @armanoj ,

 

You must download the GRC: Advanced Core application before you can use the Issue Triage featuring within Policy and Compliance Management

 

The role needed to access issue triage is :  sn_grc.business_user.

 

MC30_0-1752814401876.png

 

If my response helped please mark it correct or mark this as helpful.

Regards,
Madhuri