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04-25-2025 06:13 AM
Good morning developers,
I just have a quick question about agent chat that I'm not able to confirm in my personal dev instance for some reason.
If an agent rejects a chat, is it mandatory for them to put a reject reason or can they just reject the chat and not put in a reason?
Best regards,
cnharris1
Solved! Go to Solution.
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04-25-2025 06:15 AM
Hi @cnharris1
I don’t think so. I remember in my CSM training when I demoed agent chat, it was rejected without any reason being provided."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-25-2025 06:15 AM
Hi @cnharris1
I don’t think so. I remember in my CSM training when I demoed agent chat, it was rejected without any reason being provided."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-25-2025 06:18 AM
Thanks @Dr Atul G- LNG for the quick response!
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07-17-2025 10:11 PM
Do you know how to disable that pop up please when click on reject chat