Agent Chat Reject Reason

[cnharris1]

Good morning developers,

I just have a quick question about agent chat that I'm not able to confirm in my personal dev instance for some reason.

If an agent rejects a chat, is it mandatory for them to put a reject reason or can they just reject the chat and not put in a reason?

Best regards,

cnharris1

[Dr Atul - LNG · Accepted solution]

Hi @cnharris1 

I don’t think so. I remember in my CSM training when I demoed agent chat, it was rejected without any reason being provided."

[cnharris1]

Thanks @Dr Atul - LNG for the quick response!

[chetanlakshmi]

Do you know how to disable that pop up please when click on reject chat