which role is required to get access "email logs" other than admin role

[Srinivasu2]

Hi Community,

which role is required to get access "email logs" other than admin role.

Regards,

Srinivasu

[Danish Bhairag2]

Hi @Srinivasu2 ,

Can you type emails in the left navigation filter & check which role is assigned to that module. Something like below. You need to click on edit module & u should get the next page. There u can check which role is provided for that module. Grant that role if that is suitable to the user for testing.

Thanks,

Danish

[BalaL]

super its working

[Anand Kumar P]

Hi @Srinivasu2 ,

Create a read ACL on sys_email table and add the custom role to the ACL which role user want to access email logs .And after that you might have to add roles to Email Logs  module so that module they can access. Then user with that role can access System Log > Emails.
Thanks,

Anand

[Community Alums]

By default, the email logs (found under System Logs > Emails or in the sys_email table) are only accessible to users with the admin role.

If you want someone other than admin to view them, the recommended way is to:

✅ Create or assign the email_admin role

• This is an OOTB (out-of-the-box) ServiceNow role that specifically grants access to view and manage email logs, email templates, and notifications.

So, you can give the user the email_admin role instead of full admin. This way, they get access to the email logs without having complete admin permissions.