which role is required to have the access to assign the Incident to other group

sahana1998
Tera Contributor

‎09-05-2024 01:15 AM

which role is required to have the access to assign the Incident to other group even if the user is not part of the support group.please help on this

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-05-2024 01:16 AM

Hi @sahana1998 

 

OOTB there is no restriction to view/ work any other group incident. The minimum role required is the sn_incident_write role

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sahana1998
Tera Contributor
In response to Dr Atul G- LNG

‎09-05-2024 01:19 AM

The one who is not part of assignment group , he/she (who is not part of assignment group ) needs to edit the incident .

which role is required apart from sn_incident_write

i was tried with sn_incident_write it is not working

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sahana1998

‎09-05-2024 01:29 AM

sn_incident_write is basic one, if still not working please check the ACL on Incident table.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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