While giving None in the field mandatory is not happening in catalog

[keerthi19]

Hi ,

I have 2 field and it has dependency . script below

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

g_form.clearOptions('Sample2');

g_form.clearValue('Sample2');

    }

    var ostype = g_form.getValue('os_type');

g_form.clearOptions('os_version');

  if (Sample1 == 'win')

  {

  g_form.addOption('Sample2','field1','Field1');

  g_form.addOption('Sample2', 'fiel2','Fiel2');

    }

else if(Sample1 == 'linux'){

                      g_form.addOption('Sample2', 'field3','Field3');

}

So i am adding option based on the value selection .And each Sample1 and Sample2 as mandatory an it include None .

If i am selecting option from sample1 its taking values based on my selection in sample2 but   if i give none in sample1 its not selecting None in sample2 instead its coming as blank field. Due to that mandatory is not happening. Anyone has any suggestion?

Thanks

[Frank]

I believe the value for none in a client script is an empty string "". Try if (Sample1 == '') and you should use a UI Policy to make Sample2 read only if Sample1 is none, this will force the user to answer the questions in the correct order.

[keerthi19]

Hi Frank,

Client wants that field to be enter.they don't want to make the field read only.. I think it is something index issue.but I am not clear about it.its happening in service portal.