While opening change request from list view taking time to load

jitendra2
Tera Expert

Hi All,

 

The issue is related to the change request, when i am opening any change request from the list view or from the global search, it is taking time to load the change record. When i try to open it in next browser window, initially it shows white blank page and around 15 seconds after it load the change record.

 

Please help me if anyone knows what is causing this slowness .

 

Thanks in advance.

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @jitendra2 

 

Practically these issues have to be investigated  from case to case, the reason is the change form is the heavy  form and has so many fields and references as well and this is one of reason it take time, aslso how the related list load, in form / on demand also has impact. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thank you AG for your valuable time to respond on this.

My concern is that even if there is no data in the related list , it takes time to load. The same happened to me when i search any change request from the global search, once click to open it takes time to load.

Any further help would be appreciated.

 

Thanks.

Hi mate, 

 

You can use the Response Timer, at the bottom of the change form and see which scripts are taking more time and then try to optimize it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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