Whistleblower in ServiceNow

rajeeshraj
Tera Guru

‎02-20-2019 01:35 PM

Is there a functionality in ServiceNow where users can anonymously create a whistle blower ticket through either Portal or the ServiceNow native view? Can a whistle blower functionality be built in ServiceNow without the user session being tracked?

Thanks

 

Labels:
0 Helpfuls
  • 2,105 Views
2 REPLIES 2

Uncle Rob
Kilo Patron

‎02-20-2019 01:47 PM

Whistleblower apps are typically held on 3rd party sites for exactly this reason.  There's always someone on the inside who's got data access.

 

 

Aka Guglielmo
ServiceNow Employee
ServiceNow Employee

‎05-31-2019 06:55 AM

You can use a public survey.

It can be exposed on the web, and no log-in is necessary to fill it.

Moreover, you can ask to "anonymize" the answers.

 

I just tried, it works fine.

Plus, if you configure a flow in the flow designer, you can redirect that request to another process (like a SEC Incidents for example).

 

Hope this helps.

William