why add additional comments / worknotes updating 2 times

[shabbir5]

Hi All ,

when customers are adding additional on incident , the comments are getting duplicated , suppose if i add 'shabbir' in additional comments , its updating 2 times 

How to solve this ?

Thank you,

Shabbir Shaik

[Ankur Bawiskar · Accepted solution]

@shabbir5 

any BR on that table has current.update()?

Did you check for all records on that table this is happening or only for some?

[shabbir5]

Hi @Ankur Bawiskar ,

there is no current.update()

and its happening for all records 

Thank you,

Shabbir

[Ankur Bawiskar]

@shabbir5 

is it happening for both the fields work_notes and comments or for both?

[YogalakshmiA]

hi @Ankur Bawiskar ,

Yes it is happening for both additional comments and worknotes. but our BR is before and no update() in that.