Why an image in email template is not visible for all users?
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‎02-18-2019 08:32 PM
I have created an email template with my company logo on top,the image/Logo is included as an attachmnet.But only admin users are able to see the image.How can i make sure itil users can also see the image.Please help..
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‎02-18-2019 08:49 PM
Hi Sooryamohan,
1. Check if Include Attachment field is true on your notification form.
2. Refer Image not showing up in email notification
3. Attachments are not visible to users who do not have admin
Mark If Correct/Helpful.
Regards,
Ajay
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‎02-18-2019 09:31 PM
The issue is i need to open this mail from activity log of the ticket.Actually the attached log is available in the notification for the support users.But if the support users open the mail from activity log,it is missing there.In original mail it is there.
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‎02-25-2019 01:27 AM
i have made a read ACL for sysevent_email_template table based on the role and it's working as expected
