Why are group members not inheriting the role assigned to a group?

[samuelscott]

Hello,

I have a group for which I wish to grant the members the the ability to read, write and create contracts via the use of roles. Those roles already exist, however, when assigning those roles to the group, the group members are not inheriting those roles.

Please help!!

Thanks!

[Willem]

Are there a lot of members in the group? If so try

Add system property glide.ui.schedule_slushbucket_save_for_group_roles and set to true. This will cause group role additions or removals to be performed in the background, thus will not be immediately visible on the group and will need a refresh to confirm completion

https://hi.service-now.com/kb_view.do?sysparm_article=KB0636107

[samuelscott]

Hi Willem thank you for helping me out...there are not many members in the group, in fact, I've tried an excercise where I only add 3 people to the group and they still have none of the newly added group roles.

Thanks again!

[Willem]

Can you check if this business rule is active? Are you using domain separation?

yourinstance.service-now.com/nav_to.do?uri=sys_script.do?sys_id=e875e3b10a0a0a66019e689cd3c91daa

And if so, if it has been changed?:

[samuelscott]

The business rule has always been active, what do you mean by domain separation?

I've done several examples such as adding a user to a random group and a green prompt pops up indicated that roles are being granted, however, when I check the user's roles, the roles it had stayed the same and none were added.