Why can't I edit this dictionary entry?

[Garry Knight]

Hi All,

A while ago our 'First Time Fix' Column label was deleted from our incident table. I have since returned it however it is now displayed as u_first_time_fix on the form and I am unable to edit it. If I try to edit the dictionary entry it defaults back every time i save the new entry. Is there a way I can change this name without losing the current data on it as we have 4 months worth of stats on that button. (clicked when Service Desk fixes fault).

Thanks for all the help

[Pradeep Sharma]

Try this

System Dictionary -> Language File, add the Updated column to the list, reverse sort on it, find the most recently updated one.

Thanks

Pradeep Sharma

[Pradeep Sharma · Accepted solution]

Try this too

1. Navigate to System Update Sets > Local Update Sets

2. In 'Customer Update List' I sorded by date

3. Looking under the Type column check for the 'Field Label' record and opened it

4. Under 'Related Links' ->selected 'Show Related Record'

5. Now try to changed the label

6. Click 'Update'

~Pradeep Sharma

[Bhavesh Jain1]

Try this in background script:

var dic = new GlideRecord('sys_dictionary');

dic.addQuery('element','u_first_time_fix');

dic.addQuery('name','incident');

dic.setWorkflow(false);

dic.autoSysFields(false);

dic.query();

if(dic.next())

{

dic.column_label = 'First Time Fix';

dic.update();

}

[Garry Knight]

Hi Bhavesh,

Thank you for your help, however after running the script I am still experiencing the same issue. 'Record not found'

See screenshot below:

[Bhavesh Jain1]

Did you try creating a manual entry in table sys_documentation?