Why can't I edit this dictionary entry?

[Garry Knight]

Hi All,

A while ago our 'First Time Fix' Column label was deleted from our incident table. I have since returned it however it is now displayed as u_first_time_fix on the form and I am unable to edit it. If I try to edit the dictionary entry it defaults back every time i save the new entry. Is there a way I can change this name without losing the current data on it as we have 4 months worth of stats on that button. (clicked when Service Desk fixes fault).

Thanks for all the help

[Garry Knight]

Hi Bhavesh,

I have just tried this and as before it defaults straight to u_first_time_fix and I am unable to change it as it changes straight back when I click submit

[Bhavesh Jain1]

The entry that you just created manually...create it via script...also use below 2 lines in your code so the OOB business rule does not stop you to create.

• dic.setWorkflow(false);   // Do not run business rules
• dic.autoSysFields(false);   // DO not update system fields

[Bhavesh Jain1]

var gr = new GlideRecord('sys_documentation');

gr.initialize(); 

gr.setWorkflow(false);

gr.autoSysFields(false);

gr.name = 'incident'; 

gr.label = 'First Time Fix';

gr.element = 'u_first_time_fix';   

gr.insert();

[Garry Knight]

Hi Bhavesh,

Thank you for your help,

I have created the manual entry, still no luck - Record still not found.

Garry

[Bhavesh Jain1]

Will it be possible to export xml the label record from your subprod instance and import it into prod?