Why can't I edit this dictionary entry?

[Garry Knight]

Hi All,

A while ago our 'First Time Fix' Column label was deleted from our incident table. I have since returned it however it is now displayed as u_first_time_fix on the form and I am unable to edit it. If I try to edit the dictionary entry it defaults back every time i save the new entry. Is there a way I can change this name without losing the current data on it as we have 4 months worth of stats on that button. (clicked when Service Desk fixes fault).

Thanks for all the help

[Garry Knight]

Unfortunately a clone was done yesterday so the Dev instance has the same issue as live.

[Bhavesh Jain1]

If you notice, sys_documentation table is audited.

So you should be able to find the deleted Label from DeleteRecords table.

Type 'Deleted' in left navigation pane or open 'sys_audit_delete' table

[Bhavesh Jain1]

I was able to replicate this issue on demo instance Demo011

ServiceNow

There is a table called u_test.

There is a field u_good.I deleted the Label and I was able to replicate your issue. Now I used below script to solve the issue.

var gr = new GlideRecord('sys_documentation');

gr.initialize();

gr.setWorkflow(false);

gr.autoSysFields(false);

gr.name = 'u_test';

gr.label = 'Good';

gr.element = 'u_good'; 

gr.insert();

The label was restored. Are you sure you already followed these steps?

[Gowthami Senthi]

Hi I have also faced the same problem. But i have deleted the dictionary entry record from table. I am able to see the record in language file but its showing in deleted application file.

I am not able to restore the deleted application file and also not able to create the new dictionary entry with same column label.

Its a major issue for me. Please respond asap.

Thanks in Advance,

[Garry Knight]

Hi All,

I managed to recover the settings from an update set that was commited on the 2nd Feb which seems to have worked. Thank you both very much for your help.