Why Catalog task is automatically created with request

Beast
Tera Contributor

I have created a catalog item. When the request is submitted, two catalog tasks are automatically created. Why did this happen? I didn't add any workflow to my catalogue item. How can I stop this? This issue starts today I never got this error before.

Beast_0-1665559336344.png

Please help me ASAP.

 

Thanks

10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

is this happening to other catalog items?

Things to check

1) workflow

2) flow on that catalog item

3) after business rule on Approval or RITM table

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No workflow and flow is added to this catalog item. 

This issue starts today. all newly created catalog item has this issue. 

 

I have converted a Record producer to Catalog item. Is this issue is due to that ?

How did you convert?

What happens if you create a fresh catalog item? same issue for it?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

var gr = new GlideRecord('sc_cat_item');

if(gr.get('7434fcaf4f228410e7fe0ab18110c7dc')) {
	gr.setValue('sys_class_name', 'sc_cat_item');
//	gr.setValue('sys_class_name', 'sc_cat_item_producer');
	gr.update();
}

converted using the above script(In background script).

When i create new items, the same catalog tasks is available.