Why do I get a "The view has not been configured" message when the view has been configured?

David Sloan
Giga Guru

I have a form that I created within a scoped application. This view has its own form layout, list layout, and related lists. If I am looking at record in that view and try to configure Related Lists, I get a message that the view has been configured and an option to clone the "Default view" to "OIT" (my view name), but I know the view "OIT" already exists. In fact, I can say "No" and then switch to OIT in the "View name" dropdown on this form for configuring related lists. If I am already on the OIT view for the form and already seeing the related lists I previously configured for that view, why does it want to create a new view here?find_real_file.pngasks me if want to clone the "Default view" to "OIT," but as far as I can tell the "OIT" view has already been configured. If I

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David Sloan
Giga Guru

The problem was much simpler than I had realized! It turns out that my view rule was pointed to OIT (all caps), which was the title of the view named oit (all lower case). ServiceNow recognized that it should use the oit view when it didn't find a view named OIT, but when trying to configure the view, it would look for a view named OIT and scream that this view was not configured. I changed the "view" field of my view rule to all lower case, and this solved the problem.

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Willem
Giga Sage
Giga Sage

The Form can have the view defined, but the related list not.Views are defined on several levels.

 

As an example the OOTB Change:

8 views:

find_real_file.png

 

Configure --> Related list:

4 views.

find_real_file.png

Willem
Giga Sage
Giga Sage

To validate this go to System UI --> Views and search for your view.

You should see similar like this:

find_real_file.png

When I look at this view in the system ui section, I see that it has a Form, a Form Section, a List, and a Related List for the pm_project table.

find_real_file.png

Can you share the Related list tab?

If that is already configured then I agree... the notification is strange...