Why do I keep getting a "Repository authentication failed, check credentials. Make sure the user has both read and write access" error message when I create a branch in studio signed in as system admin?

5vetlana
Tera Contributor

‎05-12-2017 06:21 AM

I am working on the NeedIt tutorial in the New to Service Now trainings.   Although I was able to do the previous steps I am unable to create a branch in the studio.   The instructions say:

Create a Branch from a Tag

  1. In Studio, open the Source Control menu and select the Create Branch menu item.
  2. Configure the Branch.               Branch Name CreateNeedItApp               Create from Tag: LoadForCreateNIAppModule
  3. Click the Create Branch button.
  4. Click the Close Dialog button.
  5. After the branch is created, the branch name appears in the Studio status bar (bottom right corner).The branch name appears in the status bar on the lower right corner

When I try to run this in studio it fails with the error message "Repository authentication failed, check credentials. Make sure the user has both read and write access'   I have tried to sign in as various users that have read and write access but can't get it to work.   Can anyone tell me what I'm doing wrong?

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Inactive_Us1890
Tera Contributor
In response to anirbankar

‎09-20-2017 01:18 PM

Thanks   a bunch!


I wasted half-a-day because of the typo in my username~~!


0 Helpfuls

prashanthharish
Kilo Contributor

‎09-20-2017 10:51 PM

We have to use GitHub credentials since we are importing form GitHub.


tahlifb
Kilo Contributor

‎11-13-2017 10:32 AM

Thanks for the help


0 Helpfuls

jdickey
Kilo Contributor

‎11-29-2017 03:06 PM

I had the exact same issue. I was using my GitHub credentials yet was still getting that error.


Disabling my GitHub two-factor authentication did the trick!


0 Helpfuls

mansing
Giga Contributor

‎02-20-2018 01:00 AM

Anyone succeed with a repository which has two-factor authentication enabled? 

0 Helpfuls