I have created a version of the Task notification specifically for Catalog Tasks (which pulls in the populated variables from the RITM attached to the task!) - Nice script I shared on here if you are interested... Re: Where are the variables stored on catalog task?
The tasks are created by the RITM workflow. Everything is good. There is a single notification for when the Task is assigned to the Group. It is then down to the groups to dispatch to individuals.
There are 4 tasks across 4 groups.
2 of the Groups use a mailbox, and want the notifications to go to the mailbox - the group has members and these would be the individuals who would fulfil/close the task
1 of the groups users a mailbox but will be managed offline (not in ServiceNow) and report back via email, this notification should go to the mailbox. there are no members in the group.
1 of the groups does not have a mailbox - the group has members - and want the notifications to go to each of the members. these are the individuals who will fulfil/close the task.
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From what I have described, and what I have tested - it seems that if there is a Group Email against the group - it goes to the group email and not the members.
If there is no group email, it goes to each of the members.
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IN practise this is working; but I am not clear WHY this is the behaviour - and whether there may be anything which could cause this to change?
