Why does the message disappear when a custom incident query before business rule is used?
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07-12-2024 12:45 AM
Hello experts,
Why does the message disappear when the OOB 'incident query' before query business rule is not utilized? Is this the expected behavior? Is it because of the function in the OOB query BR?
When I used the OOB incident query:
When I used a custom incident query BR with simple script for testing:
Is this the expected behavior? Do you know when does the 'Record not found' message is coming from?
Regards,
Ron

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07-12-2024 03:59 AM
'Record not found' message cannot be modified as it is present in non editable files, That message is displayed when record is not present in the system or you don't have access to the record because of query BR
Regards,
Musab
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07-15-2024 04:20 PM
Hello,
Thanks for the response. But do you know why it doesn't display when you utilize a custom Before Business Rule?
Regards,
Ron