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Why I am unable to change the state of a problem table to Assess in my PDI.

SunnamAnil
Tera Contributor

Why I am unable to change the state of a problem table to Assess in my PDI there no UI action BR's nothing are running but still I am unable to change the state to assess. can some one help me with this?

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @SunnamAnil 

 

Its my PDI , its working fine.

Could you please

  • First logout and and login and check.
  • If still problem persists - Repair the plugin com.snc.problem  by
  • Clear instance cache by hitting Cache.do in Application navigator and check.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti