Why I cant edit this property and what can I do in order to be able to edit

Alon Grod
Tera Expert

‎11-23-2023 12:48 AM

Why I cant edit this property and what can I do in order to be able to edit

Screenshot 2023-11-23 at 10.48.11.png

 

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Sateesh Kumar D
ServiceNow Employee
ServiceNow Employee

‎11-23-2023 02:15 AM

Hello,

There is a read ACL restriction which prevents even admins to see some of roles, below the the steps to resolve refer the original KB article here

  1. Navigate to System Security>Access Control (ACL).
  2. Ensure the ACL for [sys_user_role] with read operation is Active and has the Admin overrides checkbox selected:
    /nav_to.do?uri=sys_security_acl.do?sys_id=b05cb4ae0a0a0aa70084b2b90bf17793