Why i cant see my record producer in the portal

Alon Grod
Tera Expert

Why i cant see the service catalog and the record producer in my portal?

 

Screen Shot 2023-02-06 at 9.24.00.png

 

Portal:

Screen Shot 2023-02-06 at 9.25.24.png

4 REPLIES 4

Community Alums
Not applicable

HI @Alon Grod ,

In your portal configuration, have you added catalog search source like below.?

SandeepDutta_1-1675669211678.png

 

 

 

@Community Alums maybe i need to create the record producer in a different application because its esc portal?

Community Alums
Not applicable

Yes !!

Ankur Bawiskar
Tera Patron
Tera Patron

@Alon Grod 

Is this happening for existing record producers or the one which you created?

To which portal are you navigating?

Are you sure you have the Service Catalog associated to the portal which you are viewing as per your image?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader