Why is auto-populating 'Impacted Services/CIs' list based on affected CI not OOB?

LeenaMocey
Tera Contributor

‎11-26-2024 09:29 PM

Why is auto-populating 'Impacted Services/CIs' list based on affected CI not OOB?

OOB should have fulfilled this essential requirement for me.




I tested:

1. I generated an INC, inserted a CI (connected with 2 Application services), and submitted it.

2. No 'Impacted Services/CIs' list.

3. I selected'refresh impacted services' ui. This populates the 'Impacted Services/CIs' list.



Are fulfillers supposed to do this manually? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-27-2024 05:19 AM

Hi @LeenaMocey 

 

It should work, on load, please check is BR is changed some where?

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