Why is my Developer Instance Offline?

[Sharon Geist]

I've been trying to sign into my developer instance all day and it is always showing me message it is offline and to try again in a few minutes.  Does anyone know what is going on?  When will my instance be available again?

Thanx

Sharon

[Dr Atul G- LNG]

Hi @Sharon Geist 

I can understand your frustration but unfortunately there is no support available for PDI , so no message or information available.

[Sumanth16]

Hi @Sharon Geist ,

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

1. Data Center Migration:

   • There seems to be an ongoing data center migration for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.

2. Limited Support:

   • Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.

3. Backup Your Work:

   • It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.

4. Options to Consider:

   • Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
   • Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.

5. Stay Informed:

   • Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.

6. Community Support:

   • Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Sharon Geist]

In early Feb I did release my old PDI and request a new one as instructed. So, my instance is already on the new platform. I've asked out techs here to backup my instance and they are not able to backup the parts that I'm working in, so I really don't want to release it again. 

When I post to community, I get the same answer... to get a new PDI, no support for PDI, backup PDI.  It is good to know that others are experiencing the same issues, so I know it's not just me. But I don't see why a simple message can't be provided that there is maintenance occurring.  This sure would add to the user experience.   If ServiceNow can send me numerous emails that I need to get a new PDI so it's on their new platform (which I did), they should be able to tell me about maintenance.

I appreciate everyone's help, I just thought things were to be better on the new platform they have the PDI's on.

Thanx to all, just frustrating.

Sharon