Why is my Flow not triggered when the catalog item is ordered?

[Dave114]

in London, I have activated the flow designer support for the Service Catalog plugin, but after clicking "order now" on a catalog item configured to use a flow as its process engine, the flow is not triggered.

Instead, the submitter is redirected to the REQ that was generated by the RITM.  Seems to be default behavior for this old instance.

Any idea what would keep the flow from being triggered or where to look for the origin of the redirection to the REQ?

I know that is not much to go on, I dont know what info is needed to troubleshoot.

Thanks.

[S_C Pressley]

Create a flow with a Service Catalog trigger

Please try this link. I hope it helps you find the culprit to your issue 🙂 

[Dave114]

Thanks for the reply.  The information was helpful.

I have been able to make this work in my PDI.  

But the article did not help with the trigger issue in my sub-prod instance.

Reading further, The conclusion at the following article is overly simplified.

Create a flow with a Service Catalog trigger

Result

When the catalog item is requested, the associated flow triggers and runs the actions.

[Dave114 · Accepted solution]

A coworker found a business rule that triggers the Flow for the requested item table: Start FlowDesigner Flow.

I found a useful blog, Which came first, the Request or the Requested Item?, by Christopher. 

Although the blog is 3 years old and discusses workflows, it helped me understand all the moving parts needed to trigger the flow from a catalog item.

We had a few customizations that added some complications, but the crux of it is that the Requested Item needs to be in the request_approved stage.

After modifying our custom business rule and workflow, I can now trigger my flow from a Catalog Item.  

[elle]

I'm facing the same issue and also any other flow is not triggered, even if the trigger is a request created. Can you help?