Why is my short description not set as title in search?

[peterraeves]

2 questions about the new global text search

1) Why is my short description not set as title and do I have 'No Title'?

2) Where do I define the fields shown? Because I do not need 'vendor open', 'vendor resolved', etc

Edit: So it seems that the title is set to the vendor ticket field, instead of the short description. Where can I specify the field used as title?

[Dubz · Accepted solution]

Hi Peter,

According to the docs:

'Global search uses the first string field in the text search view that is not the number field. If there is no matching string field or the contents of the field is empty, the system displays the text "No title" in the session language. For example, in the default incident table view the short description field meets the criteria to be the title.'

More info here: Text search views format search results

The columns displayed are those included in your text search view so you can change them by reconfiguring the text seach view of the incident form.

[peterraeves]

It seems you are correct. This leaves me with more questions though. It seems that we have put the property 'glide.ui.text_search.view' to blank, so it uses the default view and not the text_search view. Though that still gave weird results, so after investigating, I found the culprit. We have 2 different 'default view'. One has the 'parent' field filled in to 'core_company' and that is the one that is being used in the search.

Do you have any idea what that field is for and why that view is used?

[Dubz]

Hi Peter,

I have to say i'm not too sure of what that Parent field is for. It seems to state the primary parent table for that table in some cases, for example ast_contract has some lists where core_company is the parent. However, i can see no records for Incident where task is the parent so it doesn't seem to be consistently applied and it's only a string field, perhaps it is come sort of legacy feature that has been replaced by schema maps?

In your case i would recommend finding the default view with parent in the views module and seeing if it applies to any forms or lists. It hasn't been updated for a while so it might just be a relic from some long forgotten dev work by a previous admin?!

[peterraeves]

It's the list layout from the related lists. If you go to the core_company table, you will see the incident related list (after you install vendor performance) and the list layout that is defined there is the one you see in the second row.

That means the system is broken and I will have to log a Hi ticket 😕