Why is my short description not set as title in search?

peterraeves · ‎10-23-2017

2 questions about the new global text search

1) Why is my short description not set as title and do I have 'No Title'?

2) Where do I define the fields shown? Because I do not need 'vendor open', 'vendor resolved', etc

Edit: So it seems that the title is set to the vendor ticket field, instead of the short description. Where can I specify the field used as title?

Dubz · ‎10-23-2017

Hi Peter,

According to the docs:

'Global search uses the first string field in the text search view that is not the number field. If there is no matching string field or the contents of the field is empty, the system displays the text "No title" in the session language. For example, in the default incident table view the short description field meets the criteria to be the title.'

More info here: Text search views format search results

The columns displayed are those included in your text search view so you can change them by reconfiguring the text seach view of the incident form.

View solution in original post

grant_higgins · ‎11-14-2017

Hey Peter,

I wanted to let you know that I was suffering from this issue as well, when I came across your post. I was experiencing the same problem, and came to find out that I had 2 different "Default View" records as well. In our case, the one had a parent value of "new_call".

I decided to take a chance in our Dev instance, and I changed the view from "Default View" to "Self Service", and the Global Search started showing the Short Description for Incidents as it is supposed to. I tested it again in our 2nd Dev instance, making no other changes (as I'd been trying many things), and that's all that it took.

Now, the next thing I'll be working on is why one of our custom tables is only displaying the sys_ids of the records.

Edit: Confirmed that the reason that our custom table was showing only the sys_id and nothing else, was because there was NO List record for that table. Created one, mirroring the Incident record, and it worked just fine.

Thanks for the help!

Grant Higgins

peterraeves · ‎11-15-2017

Had exactly the same issue for Problem as well. For some bizar reason it had no default list view. I just modified the list view through the list and it indeed solved everything.

The fix we used in the end for incident, was to just create a text_search view for INC. Not preferable, but it does fix the incident 😕