Why is ServiceNow set on displaying garbage?

Lon Landry4
Mega Sage

3 weeks ago

Why does ServiceNow always default to displaying a sys_id, as opposed to something humans can understand?
When the data is displayed on an email for example the data becomes unreadable for users.

Recent changes to flow designer post Yokohama seem to further prevent the viewing of anything but a record's sys_id.  Will ServiceNow continue this anti-human approach with further releases?

If so, how can we ensure users can understand data presented by ServiceNow?

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Dino D
Tera Contributor
In response to Lon Landry4

3 weeks ago

Hey Lon,

    What version are you on? The flow details show me the actual records in a readable format 

 

  I think you need to turn this system property: com.snc.process_flow.reporting.level to  'BASIC' or 'FULL' temporarily while your troubleshooting and viewing the flow executions. To me it sounds like you're manually stepping through the individual contexts which is why you're seeing the sys_id's everywhere or like what @GlideFather said, your custom flow actions might just need to grab the results.field_name. 

 

I dont know if you can share an example of what you have or not and what your trying to achieve. Does dot walking not work?