Why is the user id exceeds the configured length of 40 and was displayed properly in the user table

Edgar10
Tera Guru

Hi ,

 

We used Azure Active directory to provision users in our instance . There are users with more 40 chars in their user id .

 

We have an instance rome version and the user id was capture and displayed correctly even though the config max length of user id is 40.

On the other hand we have a tokyo instance using the same Azure active directory but the user id is cut to the length or 40 chars only .

 

Does someone encountered this also in their instances ?

 

Regards,

Edgar

6 REPLIES 6

jaheerhattiwale
Mega Sage
Mega Sage

@Edgar10 Please check if the field length is increased in your instance ?

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ServiceNow Community Rising Star, Class of 2023

No changes was made and the max length is 40.