Krika,
What is the type of field "owned_by" in the table "service_offering"? Can it be that's it a reference field? It's not possible to dot-walk using getReference. Convert the script to use ajax call to Script Include.
Client Script
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ajax = new GlideAjax('GetGroupInfo');
ajax.addParam('sysparm_name', 'getOwnedBy');
ajax.addParam('sysparm_service_offering', newValue);
ajax.getXMLAnswer(function(answer) {
if (answer.length > 0) {
g_form.setValue('owned_group', answer);
}
});
}
Script Include
var GetGroupInfo= Class.create();
GetGroupInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getOwnedBy: function() {
var sysId= this.getParameter('sysparm_service_offering');
var grService = new GlideRecord('service_offering'); // replace with table name that contains "service_offering"
if (grService.get(sysId)) {
return grService.owned_by.name.toString(); // replace "name" with column name in table referenced by owned_by
}
return;
},
type: 'GetGroupInfo'
});
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