Why it's taking too long to load the PDI

[rsswroys]

I was unable to access my PDI because it showed the error message "Error upgrading to Australia Patch 2". I then tried to reset and wipe the instance. Around 10:20 AM, I received an email stating that my instance was ready. However, it has now been more than an hour since I received that message, and it still shows "Instance reset in progress." What should I do now?

[Dr Atul G- LNG · Accepted solution]

Hi @rsswroys 

Nothing to worry about here.

Generally, upgrades take around 4–8 hours to complete. Sometimes the instance may appear to be ready, but in the background the upgrade process is still running.

Just keep in mind that PDIs do not come with official support, so no one can provide an exact answer on what is happening behind the scenes or why a particular issue is occurring. In most cases, the best approach is simply to wait and be patient.

Also, if your PDI is currently online and accessible, consider yourself fortunate. These days, obtaining a new PDI can be challenging due to the large waiting list, which can take 2–3 weeks or even longer.

[Dr Atul G- LNG · Accepted solution]

Hi @rsswroys 

Nothing to worry about here.

Generally, upgrades take around 4–8 hours to complete. Sometimes the instance may appear to be ready, but in the background the upgrade process is still running.

Just keep in mind that PDIs do not come with official support, so no one can provide an exact answer on what is happening behind the scenes or why a particular issue is occurring. In most cases, the best approach is simply to wait and be patient.

Also, if your PDI is currently online and accessible, consider yourself fortunate. These days, obtaining a new PDI can be challenging due to the large waiting list, which can take 2–3 weeks or even longer.

[Tanushree Maiti]

Hi @rsswroys 

• Log into the ServiceNow Developer Site using an incognito or private browsing tab.
• A standard "Reset and Wipe" backend job frequently takes a few hours(4-6 hours) to cleanly provision. If it has only been an hour, the portal might still be executing background schema .
• If it continues for more than 24-48 hours , I will recommend to Release and Request a New Instance
• There is no support available for PDI.

[rsswroys]

Hi @Tanushree Maiti 

Thanks for the suggestion. However, I don’t think releasing the existing PDI would be a wise choice at this point. These days, obtaining a new PDI can be quite challenging due to the long waiting list, which can sometimes take several weeks.

[Aditya_hublikar · Accepted solution]

HELLO @rsswroys ,

Currently, there are some issues with requesting new PDIs and upgrading existing PDIs. ServiceNow has already announced delays in provisioning new PDI instances.

I also upgraded my Zurich PDI to Australia recently, and it took approximately 2–3 hours for the upgrade to complete and for the instance to become accessible.

I would recommend waiting for some more time and then trying to log in to your PDI again. 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya