Why itil user can't select between Global Search and Service Operation Workspace Search.

tuitendung · ‎12-06-2023

As admin, I can select "Service Operation Workspace" to search.

It seems that with the "ITIL" role, I can't do something similar. Please provide me with a solution to address this issue. Additionally, is there a way to set the SOW as the default search?

Dr Atul G- LNG · ‎12-06-2023

Hi @tuitendung

https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/ui-builder/task...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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tuitendung · ‎12-06-2023

It already turn on. :<

Dr Atul G- LNG · ‎12-06-2023

Hi @tuitendung

Oopsss,,, either we can wait for experts to answer or log a HI support ticket.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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