Why KB Article Not Showing up in Portal Search?

[RK25]

Hello,

I am running into an issue with service portal search for a specific scenario. I created a KB article with title contains 'homepage' then published. When I try to search for this article, I am not seeing it showing up in the search but when I modify the title with 'home page'. article is showing up in the search. Has anyone come across this type of situation? Appreciate any help!

[sushantmalsure]

Reserved word may be

[RK25]

Thank Sushant,

Is there a way to find these reserved words in the system or an article where ServiceNow is explaining about it? I found this property(glide.knowman.default_keyword) which contains 'homepage' in the value. Description sys this...'Default keyword for getting pinned articles'

[Spence90]

Hey there RK25!

This might have to do with the word 'homepage' being used as a keyword for Featured Content. Since that keyword is reserved for a specific use, it might not be usable elsewhere.

If you go to the knowledge base the article is part of there is related list section called Featured Content

Articles added here with the default keyword (provided by a system property - glide.knowman.default_keyword) will display in 2 places in the KB portal - the Knowledge Featured Articles widget and at the top of searches on the KB portal.

Here is an article explaining more on adding articles to Featured Content.

[RK25]

Thanks Spence! Isn't it supposed to bring it to the top of results? Instead search is excluding the KB in the search results. Is this expected?