View is not getting changed in service portal, eventhough it showing correct view in native form

Jyothi Prakash
Tera Contributor

‎04-28-2023 02:02 AM

Hi servicenow community

View is not getting changed in service portal, But  in the native form it's showing correct views, but in the service portal it showing only the default view.

can one help me in this issue and provide your suggestion for it.

 

#service portal #view

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Ratnakar7
Mega Sage
Mega Sage

‎04-28-2023 08:51 AM

Hi @Jyothi Prakash  ,

 

Here are a few things you can check:

  1. Ensure that the view you want to display is set as the default view in the service portal settings. You can check this by going to the Service Portal > Service Portal Configuration > Portals > [your portal] > Pages and selecting the appropriate page. Then, click on the "Page Configuration" tab and make sure the correct view is selected as the default view.

  2. Check the permissions of the user who is accessing the service portal. Make sure they have the necessary permissions to view the correct view.

  3. Make sure that the correct widget is being used to display the view in the service portal. If you're using a custom widget, double-check the code to make sure it's correctly referencing the correct view.

  4. Check for any errors in the browser console or in the system logs. These could provide clues as to what might be causing the issue.

Thanks,

Ratnakar

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