Why names are not getting displayed of users

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Binwant
Tera Contributor

‎02-20-2024 02:13 PM

I was working in my PDI and not sure If something was done wrong from me.
but when I was trying to raise a problem ticket, and was trying to assign to Network group. So far it was good, but when i started to look for users in Network group nothing was coming up. I checked users in network group to see if the group is empty or not. But there were users, but their names was not getting displayed. it was being getting displayed in this manner. Can someone help what needs to be done?

Binwant_0-1708467208631.png

 

 

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nitish99
Tera Guru

‎02-20-2024 03:14 PM

Hi @Binwant 
Do check the user table and look for the Display attribute against Sys ID field, if that's TRUE then set that to FALSE and make it TRUE for Name field.

Regards,

Nitish

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AshishKM
Kilo Patron
Kilo Patron
In response to Binwant

‎02-20-2024 03:54 PM

Hi @Binwant ,

The problem record "Assigned to" required problem_coordinator role.

OOTB this network group doesn't have any role. So open the group and add this role along with itil.

 

Your instance group URL, open and add the role.

 

https://dev169035.service-now.com/nav_to.do?uri=sys_user_group.do?sys_id=287ebd7da9fe198100f92cc8d1d... 

 

Note: Assigned to, belong to Task table which required itil role and Problem table overriding this field and required problem_coordinator role.

 

-Thanks,

AshishKM

 


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Binwant
Tera Contributor
In response to AshishKM

‎02-20-2024 06:07 PM

Thank You for your guidance Ashish. It really helped ðŸ™‚.

Best, 

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Binwant
Tera Contributor
In response to nitish99

‎02-20-2024 03:52 PM

I believe Nitish, it is related to access or Roles why users are not getting displayed for Network group. Whereas when I am selecting problem solving group, users are getting displayed but not for other groups.
Please confirm on this 🙂

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Sumanth16
Kilo Patron

‎02-20-2024 03:31 PM

Hi @Binwant ,

 

The new table you created needs to have one of its fields marked as the display field for the table. That field will be displayed when the record is referenced in a reference field or list collector. You can do that by configuring the dictionary entries for the table and marking display = true for the field.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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