why new blank page if opening after submiting the request in servicenow

[Purushotham Ga2]

Hi Experts,

why new blank page if opening after submiting the request in servicenow

In ServiceNow, encountering a new blank page after submitting a request so i need to stop that please assist me on this asap, 

[Dr Atul G- LNG]

Hi @Purushotham Ga2 

I tried in my PDI and it is working as expected , I am not getting any black page. May be some cache issue. Try after cache.do and clear the browser cache. 

[Sumanth16]

Hi @Purushotham Ga2 ,

If you are doing it from native UI, please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1006224

If you are doing this from the portal, please perform following actions:

f you open up one of the catalog items on the portal and control-click on the form, you should get this menu to pop-open:

If you click on Instance Options, the form below opens. Is there a Custom URL or redirection set to a page or form that doesn't exist:

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Purushotham Ga2]

Hi 

it's not showing above like that and it's happening for only one sr form not for other forms.

[Dr Atul G- LNG]

Hi @Purushotham Ga2 

Please provide some screen shot to understand better and help you.