Create a Metric Definition to capture first assignment group

[Patrick Cavanau]

Hello, 

We have a requirement to capture the first assignment group for an incident and doing it using an metric definition and writing the script. I have looked online and have not been able to find much on this topic so any help would be greatly appreciated. 

Thank you

[Dr Atul G- LNG]

Hi @Patrick Cavanau 

https://www.servicenow.com/community/developer-forum/how-to-capture-first-assignment-group-in-a-repo...

https://www.servicenow.com/community/platform-analytics-forum/how-to-get-the-first-ever-assignment-g...

https://www.servicenow.com/community/developer-forum/metric-to-get-first-assignment-group-for-an-inc...

[Patrick Cavanau]

@Dr Atul G- LNG  Thank you for the response. A lot of these are focused more on if the first assignment group is a specific group, and I was hoping to just get the first assignment group captured in the metric no matter what it is. I am not sure if there is anywhere that I can find the script for this.

Thank you

[Dr Atul G- LNG]

Hi @Patrick Cavanau 

This isn't something that's easy to capture as part of reporting using out-of-the-box functionality. 

You'll want to add a new field to the table called u_first_assignment_group (or something similar) and then write a business rule to capture that data. 

This will only help you going forwards, and you won't be able to report on historic data.