why No title comes when i search the request item ?

[Kiddy1]

Developer Community harshtimes explorenow

[Jaspal Singh]

Hi,

That would be Short description of the ticket. Could you confirm once the short description for tickets where you get No title displayed.

[Kiddy1]

we have description field and it does not take its value,it should be knowledge search description ?

[Dubz]

According to the docs:

'Global search uses the first string field in the text search view that is not the number field. If there is no matching string field or the contents of the field is empty, the system displays the text "No title" in the session language. For example, in the default incident table view the short description field meets the criteria to be the title.'

More info here: Text search views format search results

The columns displayed are those included in your text search view so you can change them by reconfiguring the text seach view of the incident form.

[Goran WitchDoc]

It depends how you configured your instance with global search:

Set global text search properties

Normally it looks to see if there is a list view called "text_search" if there isn't it will go for the default view (unless anything else is configured). Then depending on how the fields are setup(from left to right) you might have another string field first and then it's the one it get's the "no title" from.