Why notification is not getting send?

Prathamesh Cha1
Tera Contributor

‎10-31-2023 04:53 AM

Hi all, 

 

I want to send notification whenever the hr case is getting updated but I dont know why its not working

upto 

"gs.addInfoMessage(gc.opened_for.getDisplayValue())" my code is working fine but event is not getting triggered and notification is not getting send
Actually in question answer table many dates are there and I am subtracting 14 days from every date and I am trying to match it with todays and if gets match then I am trying to send notification
BR is in Human resource core application
conds are whenever hr case getting updated
and I am going tO PUT that code in scheduled job to run it daily basis please check
 
(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var ed = '';
var gr = new GlideRecord('question_answer');
gr.addEncodedQuery('question.question_textSTARTSWITHexpected target date^sys_created_onONThis week@javascript:gs.beginningOfThisWeek()@javascript:gs.endOfThisWeek()')
gr.query()
while(gr.next())
{
     ed = gr.value
    var gdt = new GlideDateTime(ed);
     gdt.getDate();
     gdt.addDaysUTC(-14)
    var td = new GlideDate();
    if(gdt.getDate().getDisplayValue()==td.getDisplayValue()){
         var hrcase = gr.table_sys_id;
         var gc = new GlideRecord('sn_hr_core_case');
         gc.addQuery('sys_id', hrcase);
         gc.query();
         while(gc.next())
         {
            gs.addInfoMessage(gc.opened_for.getDisplayValue())
            gs.eventQueue('sn_hr_core.trigger_two_weeks_before_orgc',gr,gc.opened_for,null);
         }
  }



}


})(current, previous);
 
PrathameshCha1_0-1698753141834.png

 

event

PrathameshCha1_1-1698753182091.png

notification

PrathameshCha1_2-1698753216891.png

 

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2 REPLIES 2

-O-
Kilo Patron
Kilo Patron

‎10-31-2023 01:36 PM - edited ‎10-31-2023 01:37 PM

It seems to me you are providing the wrong parameters to gs.eventQueue(): in the last picture event sn_hr_core.trigger_two_weeks_before_orgc is shown as defined for table sn_hr_core_case, but you are passing in gr as 2nd parameter; however on line 5, gr is defined for table question_answer.

It should be:

 

gs.eventQueue('sn_hr_core.trigger_two_weeks_before_orgc', gc, gc.opened_for, null);

 

Next time you decide to take no. 2 on spacing, formatting, variable naming and (not) using functions, remember the words of John F. Woods. 😄

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Tai Vu
Kilo Patron
Kilo Patron

‎10-31-2023 09:42 PM

Hi @Prathamesh Cha1 

 

You're passing the object gr (question_answser) while the event was defined in the sn_hr_core_case table.

Let's correct it to gc (sn_hr_core_case) instead.

 

If it still doesn't work, let's try to have a look into the Event Queue.

URL: https://<instance_name>/sysevent_list.do?sysparm_query=nameSTARTSWITHsn_hr_core.trigger_two_weeks_be...

 

You can also access record producer variables by using <GlideRecord>.variables.<variable_name>.

 

 

Cheers,

Tai Vu

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